Building seamless, unified experience for clinicians and patients


We are back with a new topic on how to build a seamless, unified experience for clinicians and patients. As healthcare IT landscape is fragmented with different systems at different departments, building a unified experience for clinicians and patients require some careful thinking. We have highlighted some of the essential aspects while building the ecosystem for unified experience -

Plan the collaboration

Firstly, as data flows between multiple departments within practices, it is important to plan the collaboration between multiple systems across the ecosystem. Identify your specific use cases and understand which is the pressing problem that we are solving. Performing a need vs want analysis will be important to carefully plan the collaboration features.

Adopt a human centric design approach

Design as we all know has different interpretation for different context, but a blue print is often needed to ensure we have the right system that is solving a particular problem. As a strategist one needs to look at human centric design thinking, which is the way where we empathies and solves a real problem for the human being.

Consider pilot workflows

While implementing our workflows it is very important that we consider a pilot approach which is quickly brainstormed, designed, implemented and validated to take early feedback with your digital health implementation initiatives.

Stich the broken experience

If the healthcare experience is broken, this leads to dissatisfaction and causes manual errors. To bring seamless experience one must evaluate different approaches like –

·       How the data is shared considering online and offline activities

·       How patients’ data can flow between different system in real time to provide unified experience across different systems

·       How data across different systems are syncing using synchronous and asynchronous approaches

·       How do we store data centrally and provide such data to different system at point of care

Reimagining engaging experiences for all

While patient centricity is important, we need to build engaging experience for clinicians, nurses and support staffs as well. Automating the experiences and building solutions for the end consumers keeping EHRs as the custodian of the data and a source of truth will be an important expect. As we want to build an engaging experience, design thinking approaches must leverage data using Artificial intelligence and Machine learning techniques to derive actionable insights 

Leverage Unified Data sets to build and comply

Right from using patient identifiers to patient demographics, patient diagnosis or patient medications, usage of standardized data sets is a must to remain in compliance and build unified experience.

Digital Health news around the world: 

New definition for Digital Health released by HIMSS -

“Digital health connects and empowers people and populations to manage health and wellness, augmented by accessible and supportive provider teams working within flexible, integrated, interoperable and digitally-enabled care environments that strategically leverage digital tools, technologies and services to transform care delivery.”

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Teladoc Health and Microsoft Collaborate to Create a Unified Practice Experience for Clinicians

Collaboration combines Teladoc Health’s Solo platform and Microsoft Teams to integrate clinical and administrative medical office operations

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CVS Health launches first nationwide virtual primary care solution

Aetna, a CVS Health company (NYSE: CVS), announced an innovative health care solution, Aetna Virtual Primary Care, that reimagines the primary care experience and makes it easier for people to get the health services they need, anytime, anywhere.

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Philips introduces new HealthSuite solutions to drive healthcare’s digital transformation

  • New Philips HealthSuite solutions break down data silos to activate secure, connected care and scalable, cost-effective innovation across the care continuum

  • Cloud-based solutions for orchestrated patient logistics and enterprise telehealth for acute care help to deliver on quadruple aim

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New Salesforce Care from Anywhere Innovations Improve Patient Access and Deepen Relationships

“These new care from anywhere innovations ensure that we continue this digital transformation in healthcare and empower providers, payers, care coordinators and pharmaceutical companies to deliver care for patients wherever they are.


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If you have a similar story or want to share your initiatives of how you are leveraging digital strategies to build seamless and engaging experiences for patients, doctors, nurses and other stakeholders, please write to us at


Team Health Viva